Welcome toHERMES BANKING SOLUTIONS
HERMES BANKINGSolutions for a changing world
Welcome to Hermes International Banking Services. A blend of experience and the latest in security and technologies...
FAST AND EASYSuperior Customer Service
Hermes Bank offers an unparalleled level of 24x7 customer support handled by our experienced multilingual operators...
HERMES CARDAnywhere you are
Prepaid Hermes Card is the ideal solution for shopping, holidays, business travel or everyday purchases...
HERMES SPECIALSAssociate i-Bank
Managing multiple accounts for your clients is a demanding and time consuming task. At Hermes Bank we strive to offer the most streamlined solution to this task and we are proud to present Hermes Associate i-Bank service. By combining high-end technology with an easy to use interface, Hermes Associate i-Bank service offers unique functionality combined with the highest standards of data encryption... MORE
Welcome to HERMES BANK
At Hermes Bank, we combine decades of expertise and the latest technologies, delivering to you a banking solution that not only meets your expectations, but exceeds them.
Our innovative approach has made Hermes the bank of choice for private and corporate clients seeking a more relaxed and convenient banking solution.
Our philosophy is one of values and integrity. This is best reflected in the way our people apply themselves to your needs, offering a truly personal service, tailored to your precise requirements and expectations.
WHO WE AREAbout Hermes Bank
At Hermes Bank, we conduct our business in accordance with internationally recognised principles and banking standards...
EXPERTISEHermes Bank Services
Hermes Bank provides secure, convenient, fast and reliable banking services tailored to each customer’s needs…
TECH & SECURITYLatest technologies in banking
Hermes Bank’s infrastructure consists of cutting edge technologies, providing our clients exceptional standards of security…
As a fully regulated financial institution, Hermes Bank offers banking solutions in accordance with internationally recognised principles and banking standards.
- Incorporated in Saint Lucia
- Financial Services Regulatory Authority (FSRA)
- “A” Class International Banking License
- First Class Correspondent Banks
- Authorised Member of SWIFT
- FATCA Compliant
Hermes concept has always been one of personalised banking solutions, tailored to the unique needs and individual requirements of each client.
Our team comprises highly qualified professionals, each with many years of experience in their respective fields. Together people and technology results to a unique banking solution.
Hermes Bank’s infrastructure is based on offering advanced level of security. Our hardware and software solutions provide a flexible and extremely robust solution, able to meet your current needs and expand to anticipate your future requirements.
Hermes infrastructure facts:
- Latest Hardware equipment
- High Network Availability
- Fully integrated Software platform
- Service Level Agreement: 99.99-% uptime
- Fully Redundant Network and Infrastructure Connectivity
ONE WORLDONE BANK
ONE WORLDONE BANK
Q1: What types of account can I have with Hermes Bank?+ Show answer
With Hermes Bank, you can open an Individual and/or Corporate Current Accounts and Fixed Term & Notice Deposit Accounts. For more information kindly contact us.
Q2: How can I open a Hermes Bank Account?+ Show answer
You can apply for account opening via our approved Professional Associates. For more information kindly contact us.
Q3: Do you accept all jurisdictions for Account Opening? + Show answer
We can accept most jurisdictions in accordance with our Compliance Rules & Regulations and Sanctions List. Unfortunately, we cannot offer accounts to US Citizens.
Q4: Can I open an account in any currency? + Show answer
Hermes Bank offers accounts in six currencies. Kindly contact us to confirm we support your required account currency.
Q5: Do you offer Fixed Term Deposit or Notice deposit accounts? + Show answer
Hermes Bank can offer Fixed Term Deposit and Notice Deposit Accounts. Kindly contact us for Terms & Conditions for these types of account.
Q6:How long does it take to open an account with Hermes Bank?+ Show answer
Subject to completing our Due Diligence, your new Hermes account can be open in few days at most.
Q7: How do I submit an Account Opening application?+ Show answer
One of the approved business associates can submit your application via our unique online B2B portal. Kindly contact the bank for more information.
Q8: What amount will I need to deposit upon account opening? + Show answer
Initial account funding is 1,000 EUR or equivalent in another supported currency, for Individual and Corporate accounts.
Q9: How do I access my account?+ Show answer
Once we approve your account you will receive all necessary links, ID’s and your Token Device in order to access your account.
Q10: When can I start using my account?+ Show answer
Immediately and as long as you have taken the necessary steps to log on for the first time in Hermes i-Bank service.
Q11: What is my User ID? + Show answer
Your User ID is the code you use for identification when accessing your online banking service. Each user ID is unique.
Q12: What is a Token device?+ Show answer
The token device is an electronic device that generates a one-time password allowing access to Hermes i-Bank service. Your Token Device enables you to perform transactions via your internet banking or via fax instructions by using a more secure authentication process called Transactions Signing.
Q13: How do I withdraw funds?+ Show answer
To withdraw funds you need to transfer funds to your Hermes card. Your Hermes card can be used to withdraw money from any ATM.
Q14: How do I check my account status?+ Show answer
You can log in to your i-Bank service access and check your account anytime, anywhere. Our online banking allows you to view your current balance, any movements and download your account statements.
Q15: Am I able to view my statements online?+ Show answer
Yes, you can view your statements for the last year by accessing your Internet Banking.
Q16: Can someone send funds to my account within Hermes Bank?+ Show answer
Yes, someone with your account information can wire funds to your account within Hermes Bank. You will need to provide your account details and also provide the SWIFT Code. You might be asked to submit supporting documents for receiving funds into your account.
Q17: How soon can an international recipient receive funds from a wire transfer?+ Show answer
Wire Transfers are processed according to your instructions, for example same date or standard wire and are subject to clearing time and provision of supporting documentation if required.
Q18: What shall I do if there is a problem with a wire transfer?+ Show answer
Simply contact us and our Payments Team will assist you with any issues you may be experiencing.
Q19: How do I cancel a wire transfer?+ Show answer
If we have already executed the transfer and you wish to cancel it, we will require instructions from you to recall the funds. Please note that this process might take time, and will be subject to a fee.
Q20: What is the SWIFT code of the bank?+ Show answer
A SWIFT code is a unique identification code for banks required for the completion of international transfers. The Hermes Bank SWIFT code is HEMMLCL2
Q21: What are the applicable transfer fees? + Show answer
Please contact us for further information. You may also view the applicable fees via the Hermes Bank internet banking portal.
Q22: How can I apply for a Hermes card?+ Show answer
One of the approved Business Associates can submit your application via the online Hermes B2B portal.
Q23: How do I activate a new Hermes card?+ Show answer
Kindly refer to the detailed instructions provided with your card. If you do require further assistance, please do not hesitate to contact us directly.
Q24: How can I transfer funds to my Hermes card?+ Show answer
You can transfer funds to your Hermes card via Hermes i-Bank service.
Q25: How can I check my card balance?+ Show answer
When you receive your card, a link will be included via which you may check the card balance.
Q26: Can I get multiple Hermes cards on a single account?+ Show answer
Yes. Please contact the bank for further information regarding additional cards on a single account.
Q27: What are the withdrawal limits for my Hermes card?+ Show answer
The following limits apply to Hermes debit cards: Daily purchase limit of EUR 5.000 or equivalent.
Daily withdrawal limit of EUR 5.000 or equivalent.
Monthly withdrawal limit of EUR 10.000 or equivalent.
Monthly purchase limit of EUR 150.000 or equivalent.
Please note that local limits may apply if those are less than the above mentioned. Please contact us directly for more information.
Q28: What do I do if I lose my card?+ Show answer
Please contact the service telephone number provided with your card. It is available 24/7.
Q29: What are the operating hours of the bank?+ Show answer
The bank operates from 11.00 a.m. to 20.00 p.m. GMT and its call center from 06.00 a.m. to 16.00 p.m. GMT
Q30: What is the cut-off time?+ Show answer
The cut-off time is the latest time where Hermes Bank accepts and effects payment orders to and from customers. The cut-off time can vary depending on the payment type and the currency involved. For more information about the cut-off times, please contact us or refer to the Hermes Internet Banking portal.